Complaint procedure | Komputronik Biznes

  1. In the case of goods specified in the specification table on the sales document as “Gxx” (where “xx” is the number of months) the warranty process will be carried out in accordance with this complaint procedure and the provisions of the Komputronik Biznes Warranty Information.
  2. In the case of goods specified in the specification table on the sales document as “GPxx” (where “GP” is the Producer’s Guarantee and “xx” is the number of months), the devices should be serviced only at service points indicated by the Manufacturer in accordance with the terms of the warranty card.
  3. A complaint application in order to identify the complaining entity, defects and goods is accepted only by filling in the complaint form available at www.komputronikbiznes.pl.
  4. Reporting with the use of the form may include a complaint of only one item. If you want to file a complaint for several goods, you must fill out a separate form for each of them.
  5. Reported product defect is verified by Komputronik Biznes. which will determine if the defect of the product is subject to the conditions of the Quality Guarantee.
  6. After filling in the form, a complaint number will be assigned (RMA number). If the RMA number is not assigned automatically, it will be given within 24 hours (excluding Saturdays, Sundays and holidays).
  7. After sending the form correctly completed on the page, the Customer will receive an e-mail message in which the contents of the RMA number will be given. The RMA number should be placed on the consignment note in the “COMMENTS” field or in a visible place on the shipment. In the event of discrepancies in the data entered in the form and those contained in the email, please postpone the shipment of goods and urgently contact Komputronik Biznes Sp. z o.o.
  8. The customer undertakes to deliver the goods with a defect to the service point at their own expense. Delivery of the advertised product is under compulsory guarantees.
  9. The product should contain the original packaging or replacement packaging that fully enables safe transport to a specialist service.
  10. Goods should be sent in a complete condition, especially with accessories that affect the functionality of the equipment or which may be one of the causes of the defect.
  11. It is advisable to attach a detailed description of the defects to the commodity together with information on what situation the given defect occurs.
  12. The customer should attach the proof of the purchase and sale contract and the original warranty card to the advertised product if it was issued together with the product and a printed RMA form. If there are none, the seller will consider the complaint if the sale of the goods is confirmed in Komputronik Biznes.
  13. We hereby inform you that the repair of electronic equipment involves a significant risk of losing data contained in its memory. Therefore, it is recommended to back up all data contained in the memory.
  14. In the case of a complaint involving a computer set submitted by Komputronik Biznes, the service accepts only the goods described on the purchase receipt as: “computer set”.
  15. If the goods are not picked up after completing the complaint procedure, Komputronik Biznes is entitled to charge for non-contractual storage of the goods. Goods not picked up within 6 months from the date of filing a complaint can be disposed of.
  16. The parties exclude the liability of Komputronik Biznes for defects under the warranty, in accordance with art. 558 of the Civil Code.